How To Get Refund Money From eSewa? – 3 Easy Ways

eSewa is an online payment platform widely used in Nepal. People use eSewa to perform instant online payments like Mobile banking, paying electricity and water bills, internet recharge, booking tickets, mobile top-ups and many more.

You might have faced the situation when you did a wrong transaction. You might have transferred money to the wrong destination due to typing mistakes or other reasons. It may be for different cases like loading funds in eSewa account, mobile top-up, booking tickets, etc. Worry no more, if you have faced a similar situation. Here is a complete guide on how to get refund money from eSewa.

Is it possible to get refund money from eSewa?

The conditions for refund or cancellation might be different as per the case. eSewa, being merely a payment gateway, the refund and cancellation process are governed by the terms and conditions of the Merchant. So, you can contact the merchant or service provider directly to request a refund. If the merchant is unable to process the refund, you can also contact eSewa customer support for assistance. There are certain time limits and eligibility criteria for processing refunds. So, it is advisable to review these policies before making a refund request.

How To Get Refund Money From eSewa in the case of Bookings/Payment?

To request a refund for a ticket booking or other payments made through eSewa, you will need to contact the merchant or service provider directly. The process for requesting a refund may vary depending on the merchant and the terms of your purchase. For example: If you have messed up the transaction while renewing your Internet with Subisu, you need to contact Subisu customer care support. In general, you can follow these steps to request a refund for bookings or payments made through eSewa:

1. Contact the merchant or service provider: You will need to reach out to the merchant or company you made the payment for to request a refund. You can usually find their contact information on their website or by contacting eSewa customer support.
2. Provide your eSewa account number and transaction details: When you contact the merchant or service provider, be sure to provide your eSewa account number and the transaction details, such as the transaction date and amount. This will help them process your refund request. It is also a good idea to keep any receipts or proof of purchase that you may have in case you need to provide additional information to process the refund.
3. Explain the reason for the refund request: It is important to explain the reason for your refund request. This could be because the event was cancelled, you were unable to attend, or you experienced some other issue with the ticket booking.
4. Follow the merchant’s refund policy: The merchant or service provider may have a specific refund policy in place, which you will need to follow. Be sure to ask about their policy and provide any required documentation to support your refund request.
5. Contact eSewa customer support for assistance: If you are unable to resolve the issue with the merchant or service provider, you can contact eSewa customer support for assistance. They may be able to help you resolve the issue or provide further guidance on how to request a refund.

How To Get Refund Money From eSewa in the case of Wrong Number Top-up?

In the case of mobile top-ups, a refund is possible under certain conditions. For wrong number top-ups, a refund is possible only in the NTC operator. Moreover, the recharge amount should be a minimum of Rs. 500. We contacted eSewa officials, and as per their information, a refund is not possible with the Ncell operators till now. The refund process will be easy only if the destination number is similar. If the numbers there is a drastic difference in the number, you may need additional information to verify the dispute. You can follow the following steps to refund money from eSewa:

1. Contact the eSewa toll-free number: You will need to contact eSewa toll-free number to complain about the wrong number top-up. You can contact us through the help section of eSewa or directly by calling 1660-01-02121.
2. Provide the mobile top-up details: When you contact eSewa, be sure to provide your eSewa account number and the mobile top-up details. You will need to provide information like mobile top-up date and amount and the mobile numbers involved. This will help them process your refund request.
3. Explain the reason for the refund request: It is important to explain the reason for your refund request. This could be because the top-up was not applied to your account, there was a typo while entering the destination number, you were charged incorrectly or any other reasons.
4. Wait for eSewa to process your refund: eSewa will verify all your details and forward them to your network operator. The network operator may take time to resolve the issue.
5. Follow up eSewa customer support for assistance: If your issue hasn’t been resolved or it is taking time, you can follow up eSewa customer support for assistance.

How To Get Refund Money From eSewa in the case of Sending Money?

To request a refund for a money transfer made through eSewa, you will need to contact eSewa customer support directly. The process for requesting a refund may vary depending on the terms of your transfer and the reason for the refund request. You can follow these steps to request a refund for a money transfer made through eSewa:

1. Contact eSewa customer support: You have to contact eSewa customer support by emailing them at csd@esewa.com.np.
2. Provide your eSewa account number and transaction details: Be sure to provide your eSewa account number and the transaction details, such as the transaction date and amount in the email. This will help them process your refund request.
3. Explain the reason for the refund request: It is important to explain the reason for your refund request. This could be because the money was not transferred to the intended recipient, you were charged incorrectly, or you experienced some other issue with the transfer.
4. Follow eSewa’s refund policy: eSewa may have a specific refund policy in place, which you will need to follow. Be sure to ask about their policy and provide any required documentation to support your refund request.
5. Submit any required documentation: eSewa may require you to submit additional documentation to support your refund request. This could include receipts, proof of purchase, or other supporting materials.
6. Wait for eSewa to process your refund: Once you have submitted your refund request and any required documentation, eSewa will review your request and determine whether a refund is appropriate. This process may take several days to complete. Once the refund has been approved, eSewa will process the refund and transfer the money back to your eSewa account or your bank account, depending on the method of payment you used.

Letter Format for Refund Money From eSewa

Date: 15th Dec 2022
To,
The Manager
eSewa Fonepay Pvt. Ltd
Subject: For eSewa Refund
Dear Sir/Madam,

I am writing to request a refund for the payment I made through eSewa on [Date of Payment]. The transaction ID for the payment is [Transaction ID].

The payment was made in error and went to the wrong receipt. I was trying to send money to 98******** but it got transferred to 98******** mistakenly. I have attempted to contact the merchant directly to resolve the issue, but have been unable to get a response. [Explain the reason for a refund.

I would appreciate it if you could process the refund as soon as possible. I understand that it may take some time for the refund to be reflected in my account, but I would like to request that you expedite the process as much as possible.

Thank you for your assistance with this matter. I hope for a positive response from you.

Thanking You,
Gyanu Thapa
eSewa ID: 980*******
Email: [email protected]
Kathmandu-04, Nepal

Conclusion:

Thus, by following the above steps, you can apply for refund money from eSewa. Refunds will be only processed if eSewa accepts the refund application. For, this you should meet the qualification criteria. Else, eSewa can reject the application without providing any information. So, we advise you to go through the terms and conditions properly before processing refunds. If you still have any trouble with the refund process, you can contact eSewa customer support for assistance. They can help you resolve your issues and complete your refund request.

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