Did you perform a transaction in eSewa but you are unable to perform other transactions after that? There might be many reasons for that including blockage of your account. So, you may want to unblock eSewa account in such cases.
Sometimes, you might not even know what you did for your account to get blocked. We will provide you with the reasons why your account may have been blocked. You can keep those things in mind so that eSewa does not block your account again. In this article, we will guide you on how to recover your eSewa account.
Why was My eSewa Account Blocked?
There can be many reasons why your eSewa account was blocked. If you remember these things, you can avoid the blockage of your account from the next time. Here are some of the reasons behind your account being blocked:
- You entered the wrong password more than 3 times while logging in.
- The amount in your wallet is more than the limit or you did a transaction more than the limit.
- You made illegal transactions and eSewa received complaints about your ID.
Recommended Article: How to Create and Verify eSewa Account?
How to Unblock eSewa Account?
There are multiple ways to recover your eSewa account. You can either write them a mail, call their support team or visit the office. Here, we will discuss with you all these methods.
Method 1: Write a Mail to the Customer Support
The first and easiest way to unblock eSewa account is by writing a mail to the support team. You can write them a mail asking them to unblock the account. To do so follow the steps below:
- Open Gmail on your phone.
- Tap on ‘Compose’.
- Type [email protected] in the recipient.
- Enter Request to Unblock eSewa Account in the subject.
- Type the email to send requesting eSewa to unblock your account. Below is the sample which you can use.
- Click on the Send icon.
Letter Sample to recover your eSewa account
Dear eSewa Customer Support,
I am writing to request the unblocking of my eSewa account, which has been blocked for reasons unknown to me. I have been an active user of eSewa and the sudden blocking of my account has caused me significant inconvenience.
I understand that account security is of utmost importance. I also appreciate the measures taken by eSewa to ensure the protection of user accounts. However, I firmly believe that my account has been blocked in error or due to a misunderstanding.
I kindly request you to review my account and provide me with the necessary assistance to unblock it. I am willing to cooperate fully with any verification processes or provide any additional information that may be required to resolve this issue promptly. Please find the details associated with my eSewa account below:
Full Name: [Your Full Name]
eSewa ID: [Your eSewa ID]
Registered Email Address: [Your Registered Email Address]
I kindly request your attention to this matter and to resolve the issue. I look forward to your positive response and the unblocking of my eSewa account.
Thank you for your understanding and assistance.
Yours sincerely,
[Your Name]
[Your eSewa ID]
[Your Email Address]So, by following the steps above, you can send the mail to the eSewa customer support team. They will review your account and get back to you for further information.
Method 2: Call the Customer Support
You can also call customer support and ask them to recover your eSewa account. The toll-free number of eSewa’s customer support is 1660-01-02121. So, calling them can also re-activate your account after certain verification.
Method 3: Visit the eSewa Office
The next way to unblock eSewa account is by visiting their office situated in Pulchowk. You may need to fill up a form and ask them to re-activate the account. Some documents such as your citizenship may be required while you visit the office for verification purposes.
Frequently Asked Questions
What are the documents I may Require to Re-activate My eSewa Account?
In order to re-activate your eSewa account, you may require citizenship to prove your identity. In case, your account was blocked for illegal transactions, you will also need a police report.
What Happens to My Money in eSewa if My Account is Not Re-activated?
If your account is not reactivated, in most cases eSewa will transfer the money to your bank account. Sometimes, they may also report it to Nepal Rastra Bank for further investigation.
Conclusion
Experiencing a blocked eSewa account can be frustrating. However, you can follow different methods to recover your account. You can do so by writing an email, calling the support team, or visiting the office. We hope you got the answer on how to unblock eSewa account. In case of any queries, do leave your comments below or contact the eSewa support team.