Many people in Nepal recharge their mobile phones through recharge cards though there are lots of other options to recharge phones like eSewa, Khalti, IME Pay, etc. Sometimes we accidentally erase our PIN while scratching our Recharge Cards and it becomes quite difficult and confusing for us to understand the PIN code. However, you can Recover the Erased Recharge Card Pin.
But maybe now, it won’t be as much of a bitter experience when it happens, because it is not as difficult as we think to recover our erased pins. Today, we will be discussing how to recover erased PINs for the top 3 Nepali telecom Operators NTC, Ncell, and Smart.
Nepal Telecom has recently introduced the PIN recovery portal. Although you have damaged the majority of the PIN of an NTC recharge card, you can easily recover the PIN with left digits. Follow these steps to cover the Erased Recharge Card Pin.
For NTC Users
Follow these steps to Recover Erased Recharge Card Pin:
1. Open your web browser and Go to the NTC PIN recovery portal.
Click Here to Visit the NTC PIN recovery Portal.
2. Select the Service Type from the given choices of GSM/CDMA Prepaid, GSM/CDMA Postpaid, PSTN Postpaid/ ADSL Prepaid.
3. Enter your phone number (that needs to be recharged) & serial number (From your recharge card).
4. Enter the PIN code up to which you can identify. You have to put X on the erased number to complete 16 digits. Here is the format of the 16-digit Pin code, 12458012345XXXXX.
For example, the correct format of the PIN is 12345 67890123450. But, your damaged PIN format is this: 12_ _ _1_ _ _ _ _86_ _ 1. In this case, you simply have to put ‘X’ on the damaged number: 12XXX1XXXXX86XX1.
5. Enter the captcha code as shown below and click on ‘Verify’ and you will be directed to the following page and click on ‘confirm’, and your account will be credited.
Note: A recharge success message will be sent on your device.
How to Recover Erased Recharge Card Pin for Ncell and Smart operator?
If you have accidentally erased your recharge card pin for Ncell or Smart operator, you can recover your erased pin by calling their respective customer care centers. For Ncell, you can call 9005 and for Smart, you can call 4242.
Once you reach the customer care executive, explain the situation to them and provide the necessary details such as your phone number and serial number of the recharge card. They will assist you in recovering your erased pin.
List of Customer care Services:
| S.N. | Name of Operator | Customer Care |
| 1. | Ncell | 9005 |
| 2. | Smart | 4242 |
| 3. | Nepal telecom | 1414 |
Recently, Ncell has also started a Recharge Card Damage Portal. You can visit the website and fill out the form for your pin recovery.
Click here to visit Ncell recharge Card Recovery Portal
In conclusion, recovering an erased recharge card PIN for your mobile phone is not as difficult as it may seem. With the PIN recovery portal introduced by Nepal Telecom, users can easily recover their PIN by following a few simple steps. Similarly, for other operators like Ncell and Smart, users can recover their erased PIN by contacting their respective customer care centers.
With these options available, users need not worry about accidentally erasing their PINs and can recharge their phones without any hassle. I hope this article was helpful to you. If you have any queries regarding this, do comment on us.
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